Shipping and Returns
SVP (Supplements Vitamins Plus) uses Canada Post to deliver your items .
- Canada Shipping is FREE on orders over $100 (before tax) or $15 dollars flat rate on orders under $100.
- Please expect delivery within 2-15 days with Canada Post depending on your location
- US Shipping is FREE on orders over $200 (before tax) Use coupon code SHIPUSA at checkout, or a flat rate of $25 on orders under $200.
- Please expect delivery within 2-20 days with Canada Post or other courier companies depending on your location
- A flat rate of $50.00 for order 50 grams up to 1kg (eg. 6 bottles of 100 capsules)
- Please expect delivery within 1-22 days with Canada Post or other courier companies depending on your location.
- For big orders we will contact you and give you an estimate for shipping cost.
- SVPPLUS will not be liable for products refused or held by customs for delivery. Please check with your customs office before placing any order to stop high duties and taxes or delay.
- Please Note: If your order is returned to us due to restricted products, a wrong address, refusal to pay customs fees or because no one was there to accept delivery of your order, we will refund your credit card minus the shipping charge and 30% re-stocking fee.
Return and Cancellation Policy
- May return unopened items within 14 days of receiving the product for a full refund if there was a mistake on our part (you received an incorrect or defective item, etc.). We'll also pay the return shipping costs and no restocking fee.
- If you need to return an order for other reasons, you may do so if the product is unopened and within 14 days of receiving the product,30% re-stocking fee will be charged and customer is responsible for all shipping costs.
- We would need a 48 Hour Cancellation notice for all our services; otherwise there will be a $30 late cancellation fee.
- A cancellation notice received before 48 hours will result in a credit.
- We reserve the right to limit quantities on purchases or refuse any orders.
- Payment for Products & Services can be made by PayPal and Credit Cards. All these payments will be processed in Canadian Dollars. SVPPLUS is not responsible for any fees, custom charges, exchange rates or additional charges.